Did you know the average business gets 15 to 20 calls a day? That might not seem like a lot, but when you have a small team, answering the phone can turn into a full-time job. You don’t want to turn customers away, but you also can’t spend the entire workday sitting next to a landline.
If you want to improve communication and increase efficiency, a centralized phone system is the way to go. With a centralized phone system in your arsenal, you can expand your reach, better communicate with your team members and keep tabs on everything going on in your business.
What is a centralized phone system?
A centralized phone system connects all of your business phones through a single network. When you invest in a centralized phone system, each of your team members automatically gains access to various features, including caller ID, three-way calls, call transfers and voicemail. The network applies to landlines and cellular lines so you can stay connected no matter where you are or what you’re doing.
What are some of the benefits of a centralized phone system?
Centralized phone systems offer various benefits, including:
Improved data security
Do your employees share confidential information, such as payment info, social security numbers or proprietary research? If so, a centralized phone system can provide peace of mind. Considering that two-thirds of small businesses have experienced a cyber attack, now is the time to take action. When your business uses a centralized phone system, all communications are protected. On the other hand, if your team members use their personal devices, a security breach is all but inevitable.
When your business has a centralized phone system, it adds structure to your customer service department. Instead of having to write down multiple phone numbers and extensions, there’s a formula in place for receiving, making and transferring calls. When an employee answers the phone and knows what to do right away, they can get back to whatever they were working on much quicker than if they had needed to put the caller on hold and contact a supervisor with questions.
An increased sense of collaboration
Since the start of the COVID-19 pandemic, many businesses have worked from home. This makes a lot of sense from a public health and safety perspective, but it can throw a wrench in your ability to collaborate with the rest of your team. A centralized phone system provides each of your employees with their own phone number, extension and voice mailbox. With just a few presses of a button, you can connect with human resources, the executive suite or accounting.
If you’re interested in learning more about the benefits of a centralized phone system, don’t hesitate to get in touch. Call (763) 235-2000 or fill out an online contact form today.