• Voice
• Data
• Wireless & Mobility
• Conferencing
• Cloud and Collocation
• PBX & IP Telephony
• Call Center
• TEM-Telecom Expense Management
• Structured Cabling

Client Testimonials

TEM

Our award-winning full-featured Telecom Expense Management (TEM) application, BroadVue® allows you to manage the complete telecom lifecycle… from BenchMarking current services, Service Order Management, Asset Management & Expense Management, Invoice Visibility & Auditing, to customized Analytical Reporting of all wireless and wireline services. See how you can improve efficiencies and drive your overall communication costs down… Now!

BenchMarking                                                  

Stage 2: Sourcing / Procurement ==>

“I didn’t even know those data circuits were still active.  Am I still paying for those? We closed that location 2 years ago.”     --  Telecommunications Manager, Retail

This is a very necessary step that other TEM companies tend to neglect.  In order to eventually realize the bottom line impact of a TEM implementation, you must first create a baseline of your current expenses, services, and contract terms.  We understand complex carrier documents such as CSR’s, and will work with your human resources and payroll departments to compare what you “believe you should have” vs. “what you are actually paying for”.

We will then build the baseline of your current services, costs, and contracts and compare them against comparable companies. Our proprietary patent-pending technology and industry proven processes differentiate us from other TEM providers in the marketplace.

We also offer our BenchMarking services as a stand-alone service if your ultimate goal is to implement a full-featured TEM solution, but you are trying to build a business case to higher authorities of the business value the TEM solution will bring.

To learn how Broadline can ‘Chart the Course’  for your TEM solution, contact us now.

Sourcing / Procurement

Stage 3: Project Implementation ==>

“Companies that focus most on terms & conditions when negotiating contracts realized a savings rate that is nearly twice the size of their peers who spend most of their time on requesting pricing (15.7% vs. 7.5%).”        -- Source: AOTMP

Negotiating contracts for a new service? Re-negotiating an existing contract? Both are complex and timely exercises that usually result in three year contracts. Ironically, the pace of change in new telecom technology far exceeds the life of those contracts. At Broadline, the first thing our clients complete is a Critical Components Document (CCD) that maps out their future focus and equipment needs within their telecommunications environment.

Our years of experience in direct negotiations with telecom carriers enables us to include in your contracts customized provisions and special clauses that may otherwise be overlooked or not explicitly provided by the carriers. Our track record in these types of contract negotiations, as well as implementing and managing thousands of networks for our clients, distinguishes us from other TEM providers in the marketplace.

Let Broadline recommend a solution custom to your telecom environment and benefit from our knowledge to help you get the best contract terms available.

Learn how our expertise in contract negotiation benefits YOU, contact us now.

Project Implementation

Stage 4: Asset Management ==>

As designing cost-effective telecommunications solutions continues to require more and more complex components and knowledge of the newest technologies, companies are seeking outside assistance.  Whether this is wanting to implement an MPLS network, a turnkey TEM solution, or consolidate an existing network, it has become too large to handle internally.

Broadline has years of expertise in designing and implementing these types of solutions.  We have learned that the implementation will only be successful if everyone’s objectives are clear and open communication continues throughout the entire process. A very important component is benchmarking of current telecom inventory so we have a baseline in which to determine success.  This is one of the key steps that is frequently left out of the implementation plan.

To learn how we can manage the entire implementation, contact us now.

Asset Management

Stage 5: Expense Management==>

Broadline’s BroadVue® can help you save the time, effort and money that is likely spent on labor-intensive manual telecom order and inventory processes to manage your wireless and wireline communications assets. BroadVue® can provide you with a detailed inventory of your circuits and services, your equipment and your wireless assets, therefore allowing you to more efficiently manage, rationalize and optimize every stage of your telecom asset life cycle.

Access to such real-time information will enable you to develop an all-encompassing telecom strategy from centralized inventory tracking, to automated procurement, to customized workflows to reporting and analysis. When assessing the need for a comprehensive asset management system, please ask yourself the following questions:

• Can I accurately determine what mobile devices are in service?
• Do I understand my company’s wireline asset needs?
• Can I optimize telecom by replacing obsolete hardware with newer equipment?
• Is my company paying for redundant or disconnected services?
• Do I know the configuration of my telecom services among my multiple office locations?
• How are these services being utilized?

Discover how BroadVue resolves these questions, contact us now.

Expense Management

Stage 6: Intelligence Reporting ==>

“My CFO just asked me to find another $1,000,000 in savings next year.  I have no idea where to even begin?.”      -- Chief Information Officer, Construction

Management of telecom expenditures is no different than any other fiscal strategy- and typically requires an expert resource within the company. However, the days of manual processes are no longer a viable option for companies that want to operate at the most efficient level while also controlling costs.  BroadVue® is a powerful turnkey solution that encompasses the full lifecycle of a telecom expense. Our solution goes beyond generating hard-dollar savings for end users. Our patent-pending processes automate a number of expense management functions that would otherwise consume valuable resources within your company.

Our solution is quite different from many of our competitors because WE process the invoice, parse the data, validate the data and dynamically load to our database.  The benefit to you is when you login to BroadVue all the invoice data is there.  There is NEVER a need to map your invoice format to that of the application, or spend your valuable time uploading invoice data to the application.  We also verify each service on the invoice is currently in the inventory, otherwise these anomalies generate an exception report for further validation.  Ultimately, this proactively identifies fraud or paying for disconnected services and eliminates wasteful and avoidable spending.

BroadVue® InvoiceAdvisor™
Broadline’s patent-pending technology affords us the ability to present data in an efficient, user-friendly format that can easily be customized. For example, large organizations do not necessarily want to share total telecom expenditures among their operating divisions or business segments. Instead, a drilldown according to each division or segment for fiscal management purposes is desired and can easily be accomplished with Broadline’s InvoiceAdvisor service.

To explain the power of this unique function, imagine one month’s invoice for wireless telecom services totals 1,000 pages.. Assume user Jane Doe’s detailed charges are on page 785-791. By clicking on a link in BroadVue® or having an email auto-generated to the approving manager, one can simply click on a link to an image file of only pages 785-791. Furthermore, the auto-generated email can be customized to show the total overage charges, credits, etc.

Intelligence Reporting

Stage 7: Helpdesk ==>

No matter how robust your TEM solution is, it must offer an easy way to extract the data and present it in a customized format. BroadVue not only has a series of standard reports, it also possesses the ability for the user to do real-time queries against the live database and create customized reports.  These customized reports can then be filtered further using a drop-down in the report header. Each of these reports can be exported outside of BroadVue for further manipulation of the data to accommodate our client’s needs.

A few reports you can run within BroadVue:

• Variance reports including % increases, additional usage, etc.
• Summary reports for all wireless & wireline services, as well as equipment.
• Zero Usage, International, Directory Assistance, Media charges, etc.
• Trend expenses by locations, cost centers, carriers, and service types
• Forecasting reports by cost center, location, users, etc.
• G/L reports showing allocation of expenses and chargebacks.

In addition, these reports are “normalized” regardless of the carrier.  Our detailed, analytical report engine within BroadVue helps our clients identify trends and opportunities within their telecom spending patterns and measure performance against carrier contracts.

HelpDesk

Our HelpDesk services handle the challenges imposed by your mobile workforce, multiple line locations or varying technology platforms. Broadline’s depth of telecom experience enables our account managers to become knowledge experts on devices, applications, services, rate plans and carrier data to ensure that you are provided efficient and effective resolutions to your telecom support needs. 

Help Desk calls are answered promptly by professionals who will work with your staff to quickly resolve the issue or immediately implement an effective solution based on your approved policies and procedures. Management is relieved of administrative tasks and end-users are not burdened with non-revenue producing distractions and can focus on missing-critical tasks. Most importantly, the issue is resolved quickly and correctly saving your company money.

It is almost impossible to accurately assess the total cost of lost productivity due to employees attempting to resolve telecom issues. Your employees are able to focus their efforts on core business functions.

HelpDesk Services:

• Ordering new devices or circuits
• MACD requests
• Billing Issues
• Outages

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